Right of withdrawal (angrerett)
Last updated: 9 October 2026
Your right to withdraw
As a consumer, you can withdraw from your NorseLift Pro purchase within 14 days without giving a reason. The 14 days start on the day you subscribe (the day the contract is concluded).
When the right lapses: Pro starts as soon as your payment is completed. Before you can go to checkout in the app, you must tick a box (it is never pre-ticked) confirming:
I want my NorseLift Pro access to start right away, and I understand that I lose my 14-day right of withdrawal once it has started.
We cannot start a checkout without this confirmation. We store the time and the version of the wording with your subscription (at our payment provider Stripe) and in your account, and you can see the record in Download my data in the app's Settings. Because you asked for immediate access and acknowledged this, the right of withdrawal lapses once Pro has started, to the extent angrerettloven allows. If the law instead gives you a right to withdraw with a deduction for the period you have used, we follow the law.
If you did not give this confirmation (for example for a purchase made before 9 October 2026), you can withdraw within 14 days as described below.
How to withdraw
To withdraw, send us a clear statement that you want to withdraw before the 14 days have passed, for example by email to support@norselift.com or by post. You can use the form below, but you don't have to. It is enough that you send your message before the deadline.
Please include the email address of your NorseLift account so we can find your subscription.
What happens when you withdraw
- We refund the payments we have received from you for the purchase no later than 14 days after we receive your withdrawal.
- The refund is made with the same payment method you used, unless you expressly agree otherwise. You are not charged any fees for the refund.
- If you asked us to start Pro during the withdrawal period and the law gives you a right to withdraw with a deduction, you pay an amount proportionate to the period you had Pro before you told us you were withdrawing.
- Your Pro subscription ends when the withdrawal is processed, and your account returns to the Free plan. Your workout data is not deleted.
Withdrawing is different from cancelling. If you only want to stop future renewals, you can cancel at any time; see Cancellation in our Terms of Service.
Standard withdrawal form (angrerettskjema)
Complete and send this form only if you want to withdraw from the contract.
To: SNORRE AAS IT, Hogstvetveien 3, 1435 Ås, Norway. Email: support@norselift.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: NorseLift Pro subscription (plan: ______________________)
Ordered on (*) / received on (*): ______________________
Name of consumer(s): ______________________
Email address of NorseLift account: ______________________
Address of consumer(s): ______________________
Signature of consumer(s) (only if this form is sent on paper): ______________________
Date: ______________________
(*) Delete as appropriate.
Standardskjema for angrerett (norsk)
(Fyll ut og returner dette skjemaet dersom du ønsker å gå fra avtalen.)
Utfylt skjema sendes til: SNORRE AAS IT, Hogstvetveien 3, 1435 Ås. E-post: support@norselift.com
Jeg/vi (*) underretter herved om at jeg/vi (*) ønsker å gå fra min/vår (*) avtale om kjøp av følgende tjeneste: NorseLift Pro-abonnement (plan: ______________________)
Avtalen ble inngått den (dato): ______________________
Forbrukerens/forbrukernes navn: ______________________
E-postadressen til NorseLift-kontoen: ______________________
Forbrukerens/forbrukernes adresse: ______________________
Forbrukerens/forbrukernes underskrift (dersom papirskjema benyttes): ______________________
Dato: ______________________
(*) Stryk det som ikke passer.
Contact
SNORRE AAS IT, Hogstvetveien 3, 1435 Ås, Norway. Org.nr. 924 028 556. Email: support@norselift.com.
NorseLift is provided by SNORRE AAS IT (enkeltpersonforetak), org.nr. 924 028 556, Hogstvetveien 3, 1435 Ås, Norway.